<p style=”margin-bottom: 13px; text-align: center;”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><b><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>SOURCE – PIB</span></span></span></b></span></span></span></p>
<p style=”margin-bottom: 13px; text-align: center;”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><b><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>GS PAPER 2</span></span></span></b></span></span></span></p>
<hr />
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><b><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>CONTEXT</span></span></span></b><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”> – Jammu & Kashmir grievance system has been integrated with the Central Grievance Portal, thus making it the first Union Territory of India to have its district level grievance offices integrated with Central Government Portal of CPGRAMS (Centralised Public Grievance Redress and Monitoring System).</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><b><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>WHAT IS CENTRAL GRIVIEANCE PORTAL ?</span></span></span></b></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>• The Centralized Public Grievance Redress and Monitoring System, is an online web-enabled system over NICNET developed by NIC in association with the Department of Administrative Reforms and Public Grievances (DARPG) with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>• The Department of Public Grievances in Government of India had collaborated with the Union Territory government of Jammu & Kashmir to implement the pilot phase in the districts and integrate them with the Central Government Portal of CPGRAMS.</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>• CPGRAMS facilitates the system generated unique registration number upon the online submission of grievances from aggrieved citizens to DPG/DARPG or concerned Ministries/Departments/Organizations.</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>• Automatic Online Data transmission between Ministries/Departments/Organisations and the subordinate organizations is facilitated by CPGRAMS.</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”><span style=”font-size:11pt”><span style=”line-height:115%”><span style=”font-family:Calibri,sans-serif”><span style=”font-size:12.0pt”><span style=”line-height:115%”><span style=”font-family:"Cambria","serif"”>• CPGRAMS facilitates the generation of automated letters like Acknowledgement and Final reply letters etc. for official correspondence with complainants.</span></span></span></span></span></span></p>
<p style=”margin-bottom:13px”> </p>
<p style=”margin-bottom:13px”> </p>